Lawyer threats

Someone called around 3:00 yesterday while I was out and talked to my boss to put in a work order saying one of her closets was off the tracks. That resident called this morning right when we opened to complain they they didn't come right out and fix it that day.

"Every time I open the closet, I hit my head," she said

"I know your work order was put in, and they're not always able to stop projects they're working on right away which is why we say everything will be fixed within 24 business hours as long as we don't need to order a part."

"They were at my neighbor's apartment, I don't know why they didn't just come by then." [I later looked this up: this, as far as I can tell, isn't true]

"I'm sure they'll come by to fix it today."

"I don't want to have to file suit against your apartments because every time I open my closet I hit my head."

"They'll be by to fix it today."

"Alright, thank you."